Facebook Manual Leaked To British Press

Ever wondered how Facebook determines what they permit or what they block?

Well an internet leak claims to reveal just that.

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A British newspaper printed the criteria used to judge if posts were too violent, sexual, racist, hateful or supported terrorism.

The Guardian also claimed that the social media giants moderators are overwhelmed with work and have only a few seconds to decide if a post should be allowed or not.

Facebook has come under increasing scrutiny and pressure from governments around the globe, being accused of a number of failures recently.

They have been tasked with removing items covering hate crimes, revenge porn, bullying, terrorism, suicide or murder videos and in Thailand, items that are detrimental to the monarchy.

The manual, it is claimed lays out the decision making policies but it is not always easy to follow.

Facebook boss Mark Zuckerberg said it was working on better tools to spot toxic content but let’s face it, he has an unenviable task ahead of him.

In a statement, Monica Bickert, Facebook’s head of global policy management, said: “We work hard to make Facebook as safe as possible, while enabling free speech.

“This requires a lot of thought into detailed and often difficult questions, and getting it right is something we take very seriously,” she added.

The company not only use a huge task force to moderate posts but implement a number of AI algorithms, which are often a hit and a miss as many of us have found to our cost, when posts are deleted for no apparent reason.

The company are also guilty of deleting accounts or content and failing to provide a reason or even a warning. Whilst this is ideal when the posts are illegal, it is frustrating when people have done nothing wrong.

Have you ever tried to raise a complaint with Facebook? Irrespective of the context of the complaint, you will rarely get an answer from them, which is infuriating.

Facebook is a wonderful application that many of use as part of our daily lives. Many panic if it goes off line. But it has many issues that need addressed – let’s hope they are ironed out sooner rather than later.

Let’s start with a method of communicating with its customers.

Source : BBC

Content : LovePattayaThailand

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